Our Commitment

We want you to be happy with your purchase. If something isn’t right, we’ll work with you to find a fair solution in line with New Zealand consumer law.

Change of Mind

• For bulk landscaping materials (e.g., soil, mulch, gravel), we cannot offer refunds once the product has been loaded, delivered, or tipped.

• For unopened, unused bagged products, returns are accepted within 7 days of purchase with proof of purchase.

 Faulty or Damaged Products

• If a product is faulty, contaminated, or not as described, we will offer a repair, replacement, or refund as required by law.

• Please contact us within 48 hours of delivery or pickup to report any issues.

 Special Orders

• Specially ordered or custom-cut products are non-refundable unless faulty.

 How to Request a Refund or Return

• Email or call us with your order details and photos (if applicable).

• Bring the product and proof of purchase to our yard for assessment.

 Your Rights

This policy does not limit your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.