Terms & Conditions

1.1 Service Agreement

By engaging our landscape yard, trucking, or mechanical workshop services, the client agrees to the scope of work outlined in the provided quote or job card. Any additional labour, materials, or repairs requested outside the agreed scope may incur extra charges.

1.2 Quotes & Pricing

Quotes are based on the information provided and conditions observed at the time. Prices may change if site access, machinery requirements, or mechanical issues differ from what was originally assessed.

1.3 Payment Terms

Payment is due upon completion of services unless prior arrangements have been made Payment is due upon completion of services unless prior arrangements have been made. Deposits may be required for large trucking jobs, machinery repairs, or bulk landscape materials. Late payments may result in additional fees.

1.4 Cancellations & Rescheduling

A minimum of 24 hours’ notice is required for cancellations or rescheduling. Short notice cancellations may incur a fee to cover allocated time, labour, or materials already prepared.

1.5 Mechanical Repairs

All mechanical work is carried out to industry standards. We are not responsible for pre existing damage, hidden faults, or issues arising from undisclosed vehicle or machinery history. Additional repairs identified during inspection will be quoted before work proceeds.

1.6 Trucking & Transport Safety

Clients must ensure safe loading areas, accurate load information, and compliance with weight limits. We reserve the right to refuse transport if conditions are unsafe or non compliant.

1.7 Landscape Materials

Natural variations in soil, sand, metal, bark, and stone are expected. Once materials leave the yard or are delivered, they cannot be returned due to changes in colour, texture, or quantity.

1.8 Site Access & Safety

Clients must provide clear and safe access for trucks, machinery, and staff. Work may be paused or declined if hazards, obstructions, or unsafe conditions are present.

1.9 Liability

While all care is taken, we are not liable for damage to underground services, driveways, vehicles, or property where access is restricted or conditions are outside our control.

1.10 Photos & Marketing

We may take photos of completed work, repairs, or deliveries for record keeping and marketing. Clients may opt out by notifying us in writing.

Shipping & Delivery Policy – Landscape Yard, Trucking & Mechanical Services

1. Delivery Areas

We provide delivery services across the wider Northland region, including Taipa, Kaitaia, Mangonui, Coopers Beach, Cable Bay, and surrounding rural areas. Delivery availability may vary depending on road access, load size, and weather conditions.

2. Delivery of Landscape Materials

• Bulk materials such as soil, sand, metal, bark, and stone are delivered using our trucks.
• Delivery charges are based on distance, load size, and access requirements.
• Clients must ensure a suitable and safe tipping area. If access is unsafe or restricted, the driver may refuse delivery or unload in the nearest safe location.

3. Trucking & Transport Services

• All transport jobs require accurate load information, including weight, dimensions, and any special handling needs.
• We comply with NZTA transport regulations, including weight limits and load security.
• If a job cannot be completed due to incorrect information or unsafe conditions, charges may still apply for time and travel.

4. Mechanical Workshop Parts Delivery

• Parts ordered through our workshop may be delivered locally or collected from the yard.
• Delivery times depend on supplier availability and courier schedules.
• We are not responsible for delays caused by suppliers, couriers, or freight companies.

5. Delivery Timeframes

• Standard landscape material deliveries are usually completed within 1–3 business days.
• Trucking jobs are scheduled based on workload, weather, and machinery availability.
• Mechanical parts delivery varies depending on supplier stock and freight timing.

6. Missed or Failed Deliveries

A failed delivery due to unsafe access, incorrect information, or the client not being available may incur a redelivery fee.

7. Weather & Safety Delays

Deliveries may be postponed due to heavy rain, flooding, high winds, or unsafe road conditions. We will reschedule at the earliest safe opportunity.

8. Customer Responsibilities

Clients must:

• Provide accurate delivery instructions
• Ensure safe access for trucks and machinery
• Secure pets, vehicles, and personal property
• Be available at the scheduled delivery time if required

9. Proof of Delivery

We may take photos of delivered materials or completed trucking jobs for confirmation and record keeping. These may also be used for marketing unless the client opts out in writing.